Register: https://ipe-sems.com/products/100605

Overview

Effective Approaches to Building Trust With Clients

Ever wonder how you can stand out and boost client services? Emotional intelligence (EI/EQ) is the answer! In this paralegal-focused program, our seasoned faculty reveal the power of EI and share creative ways to use it to enhance relationships with clients and colleagues. Build your understanding of how you can turn good client experiences into positive legal outcomes, formulate tactics for building rapport, and discuss the crucial role of EI in managing client expectations. Register today!

• Discover how EI can strengthen paralegal-client communications.
• Develop techniques for using empathy and social skills to build rapport.
• Uncover EI strategies for enhancing relationships in the legal workplace.

Abbreviated Agenda

1. What Is Emotional Intelligence (EI/EQ)? Core Concepts, Components, and Misconceptions
2. How Client Experience Shapes Results in the Legal World
3. How You Can Strengthen Client Communication With EI and Self-Awareness
4. Building Rapport Through Social Skills and Empathy
5. The Role of EI in Managing Client Expectations
6. Practical Applications of EI: Enhancing Workplace Relationships